09:00:32 From Caroline To All Panelists : Hi Welcome πŸ‘‹ 09:00:38 From Michael Gorzka : morning 09:00:47 From Belinda Husak : morning 09:00:50 From Olimpia Estela Caceres-Brown To All Panelists : Good morning! 09:00:52 From Caroline To All Panelists : Where is everyone dialing in from today? 09:00:58 From Kellee Forkenbrock To All Panelists : Morning! 09:01:09 From Nicholas Brown (he/him) : hello to all of the existing and new friends of PGCMLS tuning in! 09:01:20 From Darwyn Bautista : Good Morning 09:01:34 From Roberta Phillips : Hello Happy Spring! 09:01:41 From Allan Kleiman : Greetings from Edison, New Jersey 09:01:43 From Erika Quezada Sanchez To All Panelists : Hello Everyone, 09:01:47 From Christopher Warren : Hello from Dothan, Alabama. 09:01:49 From Krystal Smith : Hello from Springfield MO! 09:01:50 From Donna Techau : hello from Bement, IL, USA. 09:01:50 From Michael Keener : Good morning from Lewisville, Texas. 09:01:53 From Susan McDonald : Hello from Gastonia, NC 09:01:54 From Chris Scandling : Good afternoon from Bremen, Indiana 09:01:55 From Sarah Miller : Hello from Gastonia, NC 09:01:56 From Monica Siboldi : Good morning from Houston, TX 09:01:57 From Karim Khan : Hello from Christiansburg VA 09:01:58 From Tracy Covey : Hello from Orlando, FL 09:01:58 From Alexis Martin : Hi. West Caldwell NJ 09:01:59 From Joe Matthews To All Panelists : Greetings from Carlsbad, CA 09:01:59 From Marsha Wright : SW FL 09:02:01 From Belinda Husak : Algonquin Public Library, Algonquin, Illinois 09:02:02 From Sky Larsen To All Panelists : good morning. I am signed in from Scottsdale, AZ. I need to leave the webinar early. will you be able to send us the recording after the presentations? 09:02:02 From Sierra Sauls : Good morning from Norfolk, VA 09:02:03 From Ellen Rabie : Hello from Ontario, Canada 09:02:06 From Kevin King To All Panelists : Kalamazoo!! 09:02:07 From Mark Curiale : Good morning, all. Mark Curiale here, from beautiful Hoboken, New Jersey 09:02:08 From Oleg Kagan : Hello from Los Angeles, California! πŸ‘‹ 09:02:09 From Jane LaPointe To All Panelists : Hello - from Winchendon Massachusetts 09:02:12 From Rosemary Krol : Hello from Hampstead NH 09:02:12 From Carol Christensen : Hi from Pine River, Minnesota 09:02:13 From Nicholas Brown (he/him) : greetings from Maryland! 09:02:13 From Felicia Brisco : Good Morning from Houston Public Library 09:02:15 From Ryiesha Simms : Hello from PG County!! 09:02:16 From Rhonda Kuiper : Hello from Round Rock, Texas. 09:02:18 From DIANA ALVEY : good morning from Highwood Public LIbrary IL 09:02:19 From Jazmin Herrera : Hi from Goshen, Indiana! 09:02:19 From William Pixley : Bill Pixley, C.E. Brehm Memorial Public Library Mt. Vernon IL 09:02:20 From Nhu Rincon : Good morning from Houston TX. 09:02:21 From Tony Tallent : Hello, Roberta! :-) 09:02:21 From Nicholas Brown (he/him) : hi Ry!! 09:02:21 From Kellee Forkenbrock To All Panelists : Hi from North Liberty, Iowa! 09:02:22 From Michael Miller : Hello from Goshen Indiana. 09:02:23 From Lisa Puhala : Good morning from Central Texas! Hey y'all! :D 09:02:31 From Alan Bugg : Good morning from San Diego, CA. 09:02:32 From Jayna Emerson : Good Morning from Wisconsin 09:02:32 From Krysta Price : Hello from Atlanta Georgia 09:02:33 From Tony Tallent : Great to see you. 09:02:39 From Carol Brockmeyer : Hi from Illinois (close to STL) 09:02:39 From Thedis Bryant : Hello from Huntsville, Alabama. 09:02:47 From Caroline To All Panelists : @sky Larsen - yes we are recording the webinar so you can finish watching it later 09:02:49 From Ryiesha Simms : Hi Nick and Roberta! 09:02:56 From Diana Spaulding : Good morning from Petaluma, CA 09:03:00 From Roberta Phillips : Hi Ry! 09:03:09 From Roberta Phillips : Hello Tony Tallent 09:03:11 From Ruth Berry : Hello from Ontario 09:03:12 From Sandra De Alwis : Hello from Sandra, Edison Public Library, New Jersey 09:03:23 From Greg Nightingale : Good afternoon from Windsor, ON 09:03:25 From Trinia Jones : Hello from Narberth, PA 09:03:37 From Tiffany Chau : Hello from Ontario, Canada 09:03:48 From Sandra De Alwis : Caroline from Edison NJ 09:04:03 From Jaquatta Causey : Greetings from Huntsville, AL 09:04:16 From Priti Jhaveri : Hello from Priti Edison Public Library 09:04:34 From Kathy Hecht : Hello from Weis Library, Washington Adventist University, Takoma Park, MD 09:04:58 From Tony Tallent : Charlotte, NC is in the house! Hello, Everyone! 09:05:01 From Caroline To All Panelists : Hi Everyone, thanks so much for joining us today - great to see so many of you here from all across the US and Canada 😍 09:05:43 From Manjushree Gurjar : Hello, Manju from Edison Public Library,NJ 09:05:48 From Allan Kleiman : Way to go Nicholas! 09:05:59 From Nicholas Brown (he/him) : thanks Allan! 09:06:21 From Mark Curiale : Hoo-ah! 09:06:30 From Nicholas Brown (he/him) : hooah! 09:08:19 From Peter Baverso To All Panelists : Bravo Roberta and Nicholas! Super exciting to be here with you today! 09:09:06 From Nicholas Brown (he/him) To All Panelists : can go to next slide 09:10:09 From Darwyn Bautista : Can't here you 09:10:39 From Nicholas Brown (he/him) : connection issues apologies, might happen a couple times throughout 09:10:53 From Darwyn Bautista : Hello from San Diego County Library, CA 09:11:55 From Tony Tallent : Really love the vision phrasing! 09:11:59 From Nicholas Brown (he/him) : https://csreports.aspeninstitute.org/m/Dialogue-on-Public-Libraries/2014/report/details/0087/Libraries 09:13:00 From Alan Bugg : πŸ‘ 09:13:31 From Nicholas Brown (he/him) : https://pgcmls.libnet.info/strategic-plan/strategic-plan 09:13:33 From Mark Curiale : πŸ‘ 09:15:40 From Oleg Kagan : "Experts in the branches..." is a lovely way of saying that. 09:16:38 From Tony Tallent : "Community Life" --YES! In it together. 09:17:51 From Oleg Kagan : Surveys, for sure. Visioning sessions, direct communication. 09:17:53 From Trinia Jones : Surveys, conversations with patrons 09:18:07 From Timothy Longo : Community listening sessions 09:18:07 From Jackie Thompson : Outreach work, what can we do for you question 09:18:15 From Tiffany Chau : Community conversations, outreach 09:18:16 From Gypsy Houston : Surveys, focus groups 09:18:31 From Kathy Hecht : Student app 09:18:43 From Allan Kleiman : We are in the process of developing advisory groups at our library for parents, teens, older adults for a start 09:18:53 From Peter Baverso : Synchronous and asynchronous discussions 09:18:54 From Karim Khan : we have 8 Happy or Not kiosks in branches to gather public feedback 09:18:57 From William Pixley : How do you get people to respond to surveys 09:19:07 From Jackie Thompson : Be creative in being where people gather 09:19:21 From Oleg Kagan : @William, at virtual events, I always ask nicely and we get responses. 09:19:39 From Karim Khan : and routineized surveys for sure - opt in for surveys is on our library card application 09:19:40 From Chris Scandling : Happy/Not Happy Kiosks...very unique! 09:19:52 From Oleg Kagan : Also, they're very short 09:20:04 From Jackie Thompson To All Panelists : Thank you Nicholas. 09:20:08 From Caroline To All Panelists : Please feel free to add any questions you may have to our Q&A section on zoom where Roberta and Nicholas will answer them at the end of this webinar πŸ™‚ 09:20:44 From Oleg Kagan : There are so many stories out there! 09:21:29 From Jane LaPointe To All Panelists : will we be getting a link to the recording? Apologizes if this was covered and I missed it. 09:23:15 From Caroline To All Panelists : Yes we are recording for you πŸ™‚ 09:23:30 From Caroline To All Panelists : We'll make this available with the presentation resources after the webinar 09:29:09 From Darwyn Bautista : Nice! We have WAP's outside our branches which goes out to the parking lot, so that customers can use the W-Fi, 09:30:10 From Nicholas Brown (he/him) : for sake of time we won't play the video that's in the bottom right corner, but here's the link -- it's an example of one of our promotional tools for the Online 2Go program https://www.youtube.com/watch?v=W7BXT_Fzywo&t=100s 09:30:20 From Gina Millsap : Another thing to think about and assess is the library’s ability to increase broadband capacity as needed. 09:30:56 From Chris Scandling : Being situated in a residential neighborhood, we've had some challenges in support when it comes to WiFi extending too far around the building. Neighbors are concerned about people "lingering" before/after hours. 09:31:59 From Andrea Lam : Marketing in home languages really help to connect with folks. ❀️ Costs around translation can be a large barrier for some folks. 09:32:34 From Nicholas Brown (he/him) : definitely -- we've only been able to expand language translation capacity beyond Spanish for promotion with grant funding 09:32:51 From Susan McDonald : State Library of NC is now offering it. Very exciting. 09:33:48 From Allan Kleiman : New Jersey Libraries are also working with Northstar 09:36:01 From Roberta Phillips : Hi Susan McDonald- good to hear. 09:37:06 From Gypsy Houston : Susan, I am excited to hear this. I'm at Union County Library in NC. 09:42:33 From Diana Spaulding : We also heard that our hotspots were better than the schools' hotspots which only supported one child in the family 09:43:14 From Susan McDonald : That is amazing. Great work! 09:44:18 From Oleg Kagan : Yes! We need to anticipate instead of sitting around waiting for things to happen. 09:45:38 From Jackie Thompson : YES, thank you agree with mindset! 09:52:14 From Peter Baverso : That story brings tears to my eyes and joy to my heart! Amazing superpowers! 09:54:40 From Jayna Emerson : that's incredible! 09:56:22 From Kathy Hecht : My zipcode received your calls. Thank you for your amazing service. 09:57:02 From Josh Stewart : Curbside service 09:57:03 From Oleg Kagan : Laptop distribution 09:57:04 From Kathleen Webb : curb-side service 09:57:09 From Oleg Kagan : Extended wifi 09:57:09 From Diana Spaulding : Curbside pickup 09:57:10 From Rhonda Kuiper : Hold lockers 09:57:11 From Allan Kleiman : Curbside service 09:57:12 From Jenny Bloom To All Panelists : fitness classes on zoom 09:57:16 From David Tremblay : curated book bundles 09:57:16 From Bev Bullock : hotspots 09:57:19 From Carol Christensen To All Panelists : hotspot borrowing, curbside service 09:57:19 From Kiley Percy : Curbside and hot spots 09:57:20 From Kathy Hecht : Online chat. 09:57:21 From Starr LaTronica : Home delivery 09:57:24 From Oleg Kagan : virtual events 09:57:32 From Chantez Neymoss : Virtual programs, laptop distribution, public wifi projects 09:57:32 From Sarah Miller : Self service with a new app. 09:57:38 From DIANA ALVEY : we started weekly health chats and vaccination events and health screenings twice monthly 09:57:53 From Josh Stewart : hotspots 09:58:01 From William Pixley : We are keeping curbside. Our other services (eBooks, online reference) were ones we had before, we just expanded them. 09:58:02 From Jaquatta Causey : Curbside 09:58:39 From DIANA ALVEY : virtual classes and facebook live health events in English and Spanish 09:59:25 From Jackie Thompson To All Panelists : I do not offer my time lightly, but if you need any support work in Ontario, Canada for future development please be in touch. Jthompson@mywpl.ca I am interested in the work you are doing. 09:59:31 From Karim Khan : programs outside, usuable spaces outside 09:59:48 From Diana Spaulding : Engaging staff seems crucial--thank you! 10:00:46 From Alan Bugg : Thanks for providing great examples to remind us of the importance of the Aspen Institute's findings and recommendations (especially regarding library administrative organization). 10:01:35 From Nicholas Brown (he/him) : https://www.pgcmls.info/activate 10:03:40 From Gina Millsap : Another good resource for how to engage in digital equity leadership. https://www.urbanlibraries.org/files/Leadership-Brief_Digital-Equity.pdfhttps://www.urbanlibraries.org/files/Leadership-Brief_Digital-Equity.pdf 10:04:01 From Alan Bugg : πŸ‘ 10:04:43 From Susan McDonald : Gina - that link gave a "Page Not Found" error 10:06:20 From Diana Spaulding : Our Savannah OrangeBoy email contact efforts get great results 10:06:31 From Kiley Percy : If you haven't already, check out Google Ad Grant! While there are some limitations, $10k per month for Google advertising. 10:08:48 From Susan McDonald : What happens with staffing at the end of the grant? 10:08:52 From Gina Millsap : Sorry! We’ll include a working link in the resource list we send out after the webinar. 10:09:50 From Nicholas Brown (he/him) : yes to the google grant! that's such a great opportunity 10:14:25 From Olimpia Estela Caceres-Brown : I found the pdf https://www.urbanlibraries.org/files/Leadership-Brief_Digital-Equity.pdf 10:14:41 From Jane LaPointe : Thank you. This has been very good food for thought - and action. I have to get onto another meeting. Look forward to a link to the recording. 10:14:48 From Nicholas Brown (he/him) : thanks for joining us! 10:15:40 From Trinia Jones : Thank you to each of You for sharing your expertise! 10:16:29 From Darwyn Bautista : Thank you 10:18:30 From Tony Tallent : Great points about scaffolding! Allows new things to grow at a pace that is doable for many and inclusive. 10:19:14 From Roberta Phillips : Yes- you need to be intentional 10:20:37 From Oleg Kagan : Thank you@ 10:21:22 From Kathy Hecht : Thank you all! 10:21:31 From Nicholas Brown (he/him) : here are our emails if you'd like to keep in touch: Nicholas.brown@pgcmls.info and Roberta.phillips@pgcmls.info 10:21:37 From Nicholas Brown (he/him) : feel free to connect on LinkedIn too 10:21:45 From Tony Tallent : Awesome work, Roberta and Nick! Cheering! You bring LIFE to libraries! 10:21:48 From Allan Kleiman : Fantastic presentation! So many ideas, so little time. Many thanks 10:21:55 From Nicholas Brown (he/him) : thanks Tony and Allan! 10:22:16 From Nicholas Brown (he/him) : thanks all for sharing what you're doing at your libraries, always appreciate learning from colleagues 10:22:31 From Jackie Thompson : Would enjoy that presentation Gina 10:22:44 From Lisa Puhala : Thank you! 10:22:58 From Diana Spaulding : Thank you--very inspiring! 10:24:14 From Diana Spaulding : I missed it if you answered the first Q&A question 10:25:06 From Jackie Thompson : Imagination is the most important asset 10:26:16 From Susan McDonald : Thank you everyone! Great job! Good to "see" you Roberta! 10:26:27 From Roberta Phillips : You too Susan! 10:27:19 From Karim Khan : Excellent -- inpsiring ! 10:27:34 From Jackie Thompson To All Panelists : What if management is the biggest barrier, tips for ensuring silo breaking introduction of new ideas in a traditional library. 10:27:40 From Carol Brockmeyer : Thank you. Inspirational 10:27:50 From DIANA ALVEY : thank you for your insights and leadership! 10:27:50 From Jackie Thompson To All Panelists : Wonderful 10:28:04 From Debra Sarr : Thank you! This was so great. You all are amazing! 10:28:14 From Nicholas Brown (he/him) : @jackie -- important to discuss, feel free to connect offline if you'd like to chat about that have some ideas :) 10:28:15 From Oleg Kagan : Thank you, informative and inspiring! 10:28:19 From Kiley Percy : Thank you! 10:28:44 From Krysta Price : Thank you everyone! 10:29:04 From Jenny Bloom To All Panelists : Thank you- i love working from an optimistic approach to what library service can be. 10:29:19 From Priti Jhaveri : Thank you -Very Inspiring. 10:29:22 From Olimpia Estela Caceres-Brown : Thank you! Excellent presentation, ditto to all the feedback and gratitude! 10:29:27 From Jaquatta Causey : Thank you! 10:29:47 From Gabriella Martinez To All Panelists : Thank you I learned a lot. 10:29:49 From Darwyn Bautista : bye